TERMS & CONDITIONS

1.1MRCHXV is a merchandise company based in Malta, supplying branded and custom merchandise primarily to businesses, organisations, clubs and event organisers.

1.2These terms are written for business-to-business transactions. If you are ordering as a consumer (an individual acting outside a trade, business or profession), your statutory rights under Maltese and EU consumer law apply in addition to these terms, and nothing here reduces them. See clause 9.4 in particular.

2.1All prices on our website are indicative. A binding price is the one stated on your written quote.

2.2Quotes are valid for 30 days from the date of issue, unless the quote states otherwise. After that, prices may be re-confirmed.

2.3A contract is formed when you confirm a quote in writing (email is sufficient) and we confirm acceptance of your order. Until both happen, neither of us is committed.

2.4Quotes are based on the specification you give us. If the specification changes — quantity, sizes, colours, decoration, deadline — the quote may change with it, and we'll tell you before proceeding.

3.1You are responsible for the accuracy of all artwork, text, logos and specifications you approve. Once you approve artwork, we produce against it exactly. Errors in approved artwork (spelling, colour references, sizing) are your responsibility, and corrections after production starts are chargeable.

3.2For large orders (your quote will state whether a first-article sample is included), we produce a first-article sample — one finished piece — for your approval before the full run. Your written approval of the first article constitutes acceptance of the product's appearance, materials and decoration quality for the full run. This is the single most important checkpoint in the process; please inspect the sample properly.

3.3Where an order proceeds without a first-article sample (including orders where the quote does not include one, orders where you waive it, or where timing makes one impossible), the approved digital mock-up serves as the reference standard instead.

4.1You retain all rights in the logos, artwork and brand materials you supply. By placing an order, you grant MRCHXV a non-exclusive licence to reproduce them solely to fulfil your order, including producing samples and mock-ups.

4.2You warrant that you own or are authorised to use everything you ask us to reproduce, and you will cover any claim made against us because artwork you supplied infringed someone else's rights. Plainly: if you send us a logo you don't have the rights to, that problem is yours, not ours.

4.3Design work created by MRCHXV remains our property until the related order is paid in full, after which the agreed usage rights transfer to you as stated on your quote. Unused concepts and rejected designs remain ours.

4.4We may photograph finished work for our portfolio and case studies. If your project is confidential, tell us in writing before or at the time of ordering and we won't feature it.

5.1All prices are in euro and exclude VAT unless stated otherwise. VAT is charged at the applicable Maltese rate.

5.2Unless your quote states different terms: new clients pay a 50% deposit on order confirmation and the balance before dispatch; clients with an approved credit account pay within 30 days of invoice. Overdue commercial payments incur statutory interest under the EU Late Payment Directive (2011/7/EU) as transposed into Maltese law — currently the European Central Bank reference rate plus eight percentage points — together with the fixed recovery compensation of €40 per invoice, without the need for a reminder.

5.3Where the cost of raw materials for your order increases by more than 8% between quote acceptance and production, we reserve the right to pass through the increase, and will notify you before production with the option to cancel at no charge if you don't accept the revised price.

5.4We may suspend production or withhold delivery on accounts with overdue balances.

6.1Lead times stated on quotes are genuine estimates made in good faith, and we take them seriously — but they are targets, not guarantees, unless your quote expressly states a guaranteed delivery date. Production and shipping involve third parties and materials we don't fully control.

6.2If we become aware of a delay, we will tell you promptly and give you a realistic revised date.

6.3Delivery is complete when goods are delivered to the address you specify. Risk in the goods passes to you on delivery; ownership passes on payment in full.

6.4You must inspect goods on delivery and notify us of visible damage or shortages within 5 working days. Our Shipping & Returns policy forms part of these terms.

7.1We commit to producing goods that match the approved first-article sample (or approved mock-up under clause 3.3) in all material respects.

7.2Minor variations inherent to the materials and processes involved — small differences in colour shade between production batches, fabric dye lots, natural materials such as wood, leather and cork — are not defects. That's the nature of physical goods, and part of what makes some of them worth having.

7.3If goods are defective — meaning they materially fail to match the approved sample or are unfit for their ordinary purpose — notify us within 7 days of delivery with photographs and the affected quantity. Our remedy, at our choice, is to repair, replace or re-run the affected items, or credit or refund their price. This is your exclusive remedy for defects, except where the law says otherwise.

7.4A defect in part of an order does not entitle you to reject the entire order where the remainder conforms.

8.1Orders may be cancelled without charge at any point before artwork approval. After artwork approval, you are liable for costs already incurred (materials ordered, samples produced, machine time booked). After production begins, custom orders cannot be cancelled.

8.2Changes to a confirmed order (quantities, sizes, artwork) are accommodated where production stage allows, and may affect price and lead time. We'll confirm both before applying the change.

9.1Custom and personalised merchandise — anything made to your specification or carrying your branding — cannot be returned or exchanged unless defective under clause 7. It carries your name; nobody else can use it.

9.2Unbranded, in-stock items (where we sell any) may be returned within 14 days of delivery, unused and in original packaging, at your cost.

9.3Nothing in this clause limits your remedies for defective goods under clause 7.

9.4If you are a consumer: the statutory 14-day right of withdrawal for distance purchases does not apply to goods made to your specification or clearly personalised, as provided under EU and Maltese consumer law. Your statutory rights in respect of defective goods are unaffected.

10.1Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or fraud.

10.2Subject to that, our total liability arising from any order is limited to the price paid for that order, and we are not liable for indirect or consequential losses — including loss of profit, loss of business, or the consequences of merchandise arriving after an event date where no guaranteed date was agreed in writing.

10.3We are not liable for delay or failure caused by events beyond our reasonable control, including supplier failure, transport disruption, utility failure and industrial action.

We process personal data in accordance with our Privacy Policy, which forms part of these terms.

12.1These terms, together with your quote and order confirmation, are the entire agreement for each order. If a quote conflicts with these terms, the quote prevails for that order.

12.2If any clause is found unenforceable, the rest remain in force.

12.3We may update these terms from time to time; the version in force when your order is confirmed is the one that applies to it.

12.4These terms are governed by the laws of Malta, and the Maltese courts have exclusive jurisdiction — without prejudice to any mandatory consumer rights to bring proceedings elsewhere.

Questions about these terms? Contact us — we'd rather explain a clause before an order than argue about it after.